PSSC 105 – Effective Office Skills

With business processes, equipment, documentation and communication becoming increasingly complicated, supervisors need appropriate skills to function effectively in an office setting. Often these generic skills are neglected or ignored which results in poor performance of office and routine administrative tasks. Supervisors need these office skills, and should continuously improve on them to remain relevant in the workplace.

Learning Outcomes

• Demonstrate quality knowledge of administrative procedures
• Enhance communication and presentation skills
• Adopt timely prevention and resolution strategies to issues
• Apply business etiquette in the workplace
• Acquire knowledge of managing meetings
• Demonstrate understanding of social media in the workplace
• Better record management